Q: When should I be expecting my order(s) to arrive?
A: It doesn't take very long for our products to be shipped. Depending on where you live, it may take anywhere between 7-21 business days to receive a delivery. In the event that it is taking unusually long, please reach out to us via email.
Q: My lighter arrived empty/isn't lighting?
A: Don't worry! Your lighter isn't defective. Most of our lighters do not come pre-filled. To preserve the quality of the lighter and adhere to laws regulating the shipment of flammable products, lighter fluid is sold separate.
Q: My questions aren't listed here, what should I do?
A: Please visit our Contact Us page to find our contact information. Our team will respond to any additional questions that you may have about Blu Tone and our practices. If you have a question about a return, please refer to our Refund Policy page.